At Furniture House Shop, we combine contemporary design with exceptional service. Our shipping and returns policies reflect our commitment to providing you with a seamless experience from delivery to potential returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50

Note: Delivery times may vary slightly depending on your location. We ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges

We want you to be completely satisfied with your modern furniture purchase. If for any reason you’re not happy, our straightforward returns process ensures a hassle-free experience.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items. To be eligible for return:

  • Items must be in original, unused condition
  • All original packaging and tags must be intact
  • A proof of purchase must be provided

Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

  • Children’s Furniture (due to safety regulations)
  • Lighting fixtures that have been installed or used
  • Custom or made-to-order contemporary furniture pieces

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

  1. Contact our team within 15 days of delivery at [email protected] with your order number and return request
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – we’ll respond within 24 hours with return instructions
  4. Pack your item securely in original packaging
  5. Ship your return using the provided shipping label (return shipping costs may apply)

Return Request Form Template

Subject: Return Request for Order #[Your Order Number]

Email Body:
Dear Furniture House Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if applicable)]

I confirm the item(s) is/are in original, unused condition with all packaging intact.

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the original is received
  • You’ll be responsible for any price difference in the new item
  • Standard shipping rates apply unless the exchange is due to our error

Damaged or Defective Items

If your contemporary furniture or lighting arrives damaged:

  • Contact us immediately at [email protected] within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange for a replacement or repair at no additional cost

Need Assistance?

Our design-conscious customer service team is here to help with any shipping, returns or exchange inquiries.

Contact us at:
Email: [email protected]
Address: 2628 Gladwell Street, Memphis, US 38104

We aim to respond to all inquiries within 24 hours, with the same attention to detail we apply to our contemporary furniture collections.